What subscription do you want to cancel?

Fast Path

Cancel a New York Times subscription through eligible account settings, phone, chat, Apple, or Google Play billing paths.

Start from the account or billing source that actually charges you. For New York Times, cancellation difficulty is 4/5 and the usual time estimate is 15 minutes.

Before You Cancel

• Confirm whether New York Times bills you directly or through Apple, Google Play, Amazon, Roku, PayPal, a carrier, or another partner.
• Use the provider account page or the app-store subscription page for the billing source shown on your receipt.
• Cancel at least 24 hours before renewal when possible, especially for trials and annual plans.
• Do not assume deleting the app, logging out, or removing a payment method cancels future billing.

Confirmation Checklist

• The account page, receipt, or app-store page shows cancelled, expires on, or does not renew.
• You saved the confirmation screen, email, support transcript, or case number.
• Any add-ons, bundles, seats, family plans, or workspace plans were checked separately.
• Your next renewal date and access-through date are written down before you close the page.

Refund Request Wording

Hello,

I want to confirm that my New York Times subscription is cancelled and will not renew.

Please review the recent charge or upcoming renewal if it is eligible under your refund policy. I can provide the account email, charge date, amount, receipt, and cancellation confirmation through an official support channel.

Please reply with:
- confirmation that recurring billing has stopped,
- the date access ends,
- whether any refund or credit is available,
- and the policy reason if the refund request is denied.

Refund availability for New York Times: Varies. Send refund requests only through the official provider or billing source that processed the charge.

If Cancellation Fails

1. Take a screenshot of the missing button, failed flow, error message, or active renewal status.
2. Contact New York Times support or the app-store biller and ask for written confirmation that renewal is off.
3. If billing continues after confirmed cancellation, keep the receipt and support transcript before escalating to the card issuer or consumer-protection complaint path.